Gambling can affect more than your finances. Worry about losses, disrupted sleep, strained relationships or difficulty keeping up with daily responsibilities are all reasons to seek support. You can ask for help with your own gambling or because someone else’s behaviour is affecting you. There is no need to wait until the situation becomes a crisis.
BestNetellerCasinos publishes payment guides and casino comparisons. We are not a counselling service and cannot close gambling accounts, restrict a Neteller wallet or recover lost money. This page explains practical precautions and directs you to organisations equipped to offer support.
Notice the effects, not just the amount spent
Gambling may deserve attention when you regularly spend more than intended, conceal transactions, borrow money to continue or return to gambling in an attempt to recover losses. Becoming preoccupied with the next bet or withdrawing from usual activities can also indicate that gambling is taking up too much space in your life.
Consider whether it is affecting essential spending, work, relationships or your ability to relax. Using gambling to escape distress is another reason to pause and speak to someone. A self-assessment can help you reflect on these patterns, but it does not replace an assessment by a qualified professional.
Put essential spending first
When gambling feels difficult to control, start by taking a break rather than making another deposit. Protect the money needed for housing, food, bills and other commitments. Speak to someone you trust when it feels safe to do so, and consider restrictions that make further gambling less accessible.
For adults who choose to continue gambling, spending and time limits should be decided before a session begins. Do not borrow to gamble, use credit to chase losses or increase a limit in response to a disappointing result. Gambling should not be treated as a way to pay debts or create a dependable income.
Neteller balances and payment restrictions
Money held in an e-wallet is still part of your finances. Do not treat an available Neteller balance as money that must be spent on gambling. Keep track of the total leaving your accounts rather than looking at each deposit in isolation, and protect funds needed for everyday expenses.
Neteller offers a gambling-block feature that declines payments identified through a gambling merchant category code. Its published guidance says this covers payments from the wallet balance and payments made with the Net+ Prepaid Mastercard. To activate it, go to Settings → Verification & features → Spending control, or contact Neteller support for assistance.
This feature is not a universal block on every gambling-related transaction. Its coverage depends on how payments are classified, and the provider documents exceptions. Treat it as one protective measure alongside self-exclusion, access restrictions and specialist support—not as a guarantee that gambling harm cannot occur.
Combine breaks, self-exclusion and access controls
Check what an account break or self-exclusion actually covers before relying on it. Relevant details include its duration, the accounts and products affected, and the rules governing any return to the service. Where a multi-operator scheme is available, check its coverage rather than assuming it includes every gambling website.
Device-blocking software and gambling-payment controls offered by banks can provide additional barriers. Combining different measures can help address access through websites, accounts and payments rather than relying on a single setting. A support adviser can discuss which options fit your circumstances.
Do not use another wallet, payment method or account to work around an exclusion or gambling block. When the urge to bypass a restriction appears, step away and contact a support service instead.
Supporting someone close to you
Choose a calm moment to explain what you have noticed. Describe specific concerns, such as unpaid bills, missed commitments or distress, without accusations or demands. Listen to their response and encourage a conversation with a specialist service. You do not need to solve everything in one discussion.
Your wellbeing matters too. Support is available for partners, relatives and friends, even when the person who gambles is not ready to seek help. Set boundaries around money and protect your own accounts. Offering emotional or practical support does not require you to repeatedly cover gambling losses.
Independent support by location
International support
Gambling Therapy provides free online practical advice and emotional support to people affected by gambling worldwide. Its services include multilingual assistance and support for friends and family members. Visit the service to check the available contact options and languages.
Netherlands
OpenOverGokken offers free, anonymous support on 0800 24 000 22, available 24 hours a day, seven days a week. Chat and WhatsApp support are listed as available between 8am and midnight. You can contact the service to talk through a concern without waiting for a serious financial problem.
Australia
Gambling Help Online provides free, confidential support throughout Australia. Call 1800 858 858 for telephone assistance 24 hours a day, seven days a week. Online counselling is also available for people concerned about their own gambling or someone else’s.
Great Britain
GamCare runs the National Gambling Helpline on 0808 8020 133, with free support available 24 hours a day, seven days a week. Its website also offers live chat and information about further help. People affected by a friend’s or relative’s gambling can use the service too.
France
Joueurs Info Service offers anonymous support on 09 74 75 13 13. The telephone line operates daily from 8am to 11pm, following the schedule change introduced on 1 October 2026. Calls are not premium-rated. Its free, anonymous chat is available daily from noon to 7pm.
Germany
Check dein Spiel provides information about gambling harm, self-assessment resources and routes to counselling. Free, anonymous telephone advice is available on 0800 1 37 27 00. Consult the official service for current telephone hours and other support options.
Canada
The Responsible Gambling Council’s Canadian help directory lists services by province and territory. Use the entry for your location rather than assuming that a number serving one province provides nationwide assistance.
In Quebec, Jeu : aide et référence provides free, confidential support on 1 800 461-0140, available 24 hours a day, seven days a week. Its website includes information in English and French, including resources for people affected by a loved one’s gambling.
Switzerland
SOS-Spielsucht provides gambling-related information and access to support, including German-language telephone counselling. SOS Jeu offers resources for French-speaking Switzerland. Both websites list 0800 040 080 as a free, round-the-clock helpline; consult the relevant regional service for language and counselling details.
Austria
Spielsuchthilfe offers free, confidential counselling and treatment for people affected by gambling and their relatives across Austria. Anonymous assistance is available on request. Visit the organisation’s website for contact arrangements and information about its services.
When the situation is urgent
If you or someone else is in immediate danger, contact the emergency services where you are. Do not wait for a response from BestNetellerCasinos or an editorial contact form.
For urgent emotional distress, contact a local crisis service or seek immediate help from a healthcare professional. Where possible, reach out to someone you trust who can stay with you while you obtain support.
Check each organisation’s official information for current hours, language options and access from your location. Whether you are considering stopping, concerned about a developing pattern or supporting another person, you can begin by talking through what is happening.
